Delivery Terms

We process orders every day. Once your order is received, we arrange overnight courier pick-up with our delivery partner, Monday to Friday, and dispatch within 1–2 working days.

Orders are delivered Monday to Saturday depending on location (we're based in Auckland), by overnight courier, within a 30-day delivery window. Rural addresses may take 1+ day longer.

Orders are delivered during working hours, Monday to Friday only. If you'd like to receive your order at your workplace, please provide your work address.

Please give clear directions to the delivery location.

For example: “the last house at the end of the driveway.”

New Zealand, country-wide

We can sometimes have difficulty delivering to apartments or gated areas. In these cases the courier will leave a card, and you can collect your parcel from the post office. If delivery to your home address is difficult, consider using a work address instead.

Sabatino Tartufi NZ (Gemman International Ltd) is not liable for any delay, loss, damage or theft of your online order if the address you provide is not safe for leaving a parcel without personally handing it over, or is inaccessible or incorrect.

Re-direction charges will apply if an order has to be returned and re-delivered. If these requirements are not met, Sabatino Tartufi NZ reserves the right not to offer an exchange for the item purchased.

We're happy to look into changes or cancellations on a case-by-case basis. Text us on 027 274 6660 or email sales@trufflelovers.co.nz with your details.

We're unable to change or cancel orders that have already been processed and dispatched, or that are in transit. Damaged products will be fully refunded.

Clearance items may be close to their Best Before date. These items cannot be refunded or exchanged.